Your answer might be found in our Knowledge Base. Browse our articles and announcements, or word search prior to submitting a ticket.
SELECT the "correct" office/group to send question/documents to improve response time:
International Student Office (ISO) - Help students better understand non-immigrant regulations and university policies; maintaining visa status, travel abroad, help with RFE and internships.
Outreach - Provides prospective students program information, application requirements, tracks student application process and trimester entry dates.
Admissions - Reviews completed and assists accepted students throughout the admissions and registration process.
Academic Services - Provides academic counseling to students, as to classes to take to complete their degree. Discuss leave of absence, withdrawal, add and drop consequences with an Academic Advisors. email@example.com
Accounting/Finance - Provides access to online term bills, process refunds, administers payment plans, and assists with issues that arise with student’s accounts. Please email firstname.lastname@example.org.
Registrar's Office - Takes care of questions pertaining to: transcripts, transfer credits petition, grade reports, maximum course load, petition to graduate, diplomas, change of address, and status on adds, drops and withdrawals.
Email Password Reset - Reset the password for your ITU email address.
Technology Support - Send questions pertaining to MyITU, EMS, and other technical issues.
Website Help - Questions about the main ITU website (www.itu.edu). Staff requests for website updates.
Student Services - Health insurance and student government questions.
Student ID Card & VTA Coordinator - Report lost cards and passes, and malfunctioning cards.
General - General information tickets will be reviewed by the Information Center, and quickly forwarded to the appropriate office/group to answer your questions. Appointment scheduling is made only through the Call Center, and can not be made through the ticket system.
WHEN asking your question include:
- Student ID number
- First name and last name
- Subject and complete description.
- Attach documents, if necessary
ALWAYS submit tickets through Sign-In for privacy, student identification and ticket consolidation. Do not enter support requests in the forum comments.