Your answer might be found in our Knowledge Base.  Browse our articles and announcements, or word search prior to submitting a ticket.

SELECT the "correct" office/group to send question/documents to improve response time:

International Student Office (ISO) - Help students better understand non-immigrant regulations and university policies; maintaining visa status, travel abroad, help with RFE and internships.

Outreach - Provides prospective students program information, application requirements, tracks student application process and trimester entry dates.

Admissions - Reviews completed and assists accepted students throughout the admissions and registration process.

Academic Services - Provides academic counseling to students, as to classes to take to complete their degree.  Discuss leave of absence, withdrawal, add and drop consequences with an Academic Advisors.

Accounting/Finance - Provides access to online term bills, process refunds, administers payment plans, and assists with issues that arise with student’s accounts.  Please email

Registrar's Office - Takes care of questions pertaining to: transcripts, transfer credits petition, grade reports, maximum course load, petition to graduate, diplomas, change of address, and status on adds, drops and withdrawals.

Email Password Reset - Reset the password for your ITU email address.

Technology Support - Send questions pertaining to MyITU, EMS, and other technical issues.

Website Help - Questions about the main ITU website (  Staff requests for website updates.

Student Services - Health insurance and student government questions.

Student ID Card & VTA Coordinator - Report lost cards and passes, and malfunctioning cards. 

General - General information tickets will be reviewed by the Information Center, and quickly forwarded to the appropriate office/group to answer your questions.  Appointment scheduling is made only through the Call Center, and can not be made through the ticket system.


WHEN asking your question include:

  • Student ID number
  • First name and last name
  • Subject and complete description. 
  • Attach documents, if necessary

ALWAYS submit tickets through Sign-In for privacy, student identification and ticket consolidation.  Do not enter support requests in the forum comments.